FREE WORLDWIDE SHIPPINGMINIMUM ORDER: 10 COLORS

FAQ



FAQ


What our Haute [ōt] Food Colors used for?

These are certified edible food colors and can be applied to an edible preparation of any kind.

What is the difference between Water and Oil soluble food colors?

Water Soluble food colors dissolve in water-based fluids: water, egg whites, milk, cream, alcohol, etc. This type of colors can be applied in various recipes with water being one of the main elements: glaze, macarons, fondant, caramel, sponges, meringues, sugars, sauces, and other applications.

Oil Soluble (or Fat Soluble) dissolve in fat based components: chocolate, cocoa butter, fats and oils, etc.

What countries do we ship?

Yes, we ship worldwide.

byhaute.RU ships within Russia only.
byhaute.COM ships to the rest of the world.

Are they gluten, dairy and nut free? Are they Kosher? Do they have alcohol?

Our whole range of food colors are: Gluten Free, Lactose Free, Soy Free, Nut Free, Alcohol Free, Vegan, Kosher, Halal and Non-GMO. They are synthetic food colors 100% safe for consumption as per international standards. All the regulatory requirements are followed by EAC, FDA, BIS, EU & WHO.

How much colors should you add?

Due to the high concentration formula, the use of the colorant is very minimal, effective and economical. Recommended proportion is 0,001% - 0,01%. You can add more colorant if a higher intensity shade is required.

How to apply powdered food colors?

Powders can be added directly to the product, or previously dissolved in a small amount of warm liquid (water, oil, alcohol, cocoa butter, etc) and then added to the product. Finish with blending until it’s fully dissolved.

What is the shelf life?

Shelf life is 5 years from manufacture date. However in reality the ingredients used do not have an expiry date if stored properly.

How to store Haute [ōt] Food Colors?

Store tightly closed in a cool, dry place at the temperature +5C to +30C.

What if I don’t want to achieve bright colors, instead I want to achieve soft baby shades?

With Haute [ōt] Food colors you can create both, bright and soft tones.

For softer shades simply begin with adding “White Coconut” to the fluid to create a white base, then add a small pinch of any other shade of food color to create soft tint.

How to contact us?

Kindly contact Haute [ōt] Care Team via shop@byhaute.com. We are a small team and we always aim to reply most of the important emails and get back to you as fast as we can. Due to an influx of inquiries, please allow 2-4 days for us to answer your email.

How are Haute [ōt] Food Colors associated with Ksenia Penkina?

The idea and the brand was created by Ksenia Penkina who is a Pastry Chef and Artist working with food colors daily. Having struggle to find unique shades, intense colors and easy application she developed her own brand of certified professional food colors for chefs and home bakers. Unique expert production creates exclusive color shades, high intensity & easy dissolving.

Shipping Costs, Tracking, Customs?

Yes, we offer FREE worldwide shipping ;)

Minimum order is 10 colors.

Order processing: 2-3 business days.
Average Shipping: 5-12 business days.
Courier: SDEK courier via UPS.
Tracking: you will receive UPS tracking number within the first 5 days after the shipment is made.
Shipping office is strategically located in Russian Federation.
Customs: Customs/tax fee could be additionally charged upon delivery, this will depend on the import policy of your country.

What currency is used on the Haute [ōt] website?

All prices on our website are displayed in USD.

Your bank will convert the total amount charged on your statement to your local currency. This is the reason your confirmation email amount may differ to the amount on your bank statement.

What is the refund policy?

Please click here to see our Return & Refund policy.

Please email shop@byhaute.com if you have any questions related to our policies.